5.    Veryfi website access and use of de-identified information

 

5.1    Our websites contain many useful services, and we’re constantly making changes and improvements to provide you with an even better website experience and to help make your business life easier.

 

5.2    Your personal information gives you authorised access to our websites so that you can update your personal information, access online help or perform financial transactions. For some products, you may be able to authorise other people (such as your employees) to access, add and manage information on your behalf.

 

5.3    Our websites may contain links to third party websites. These websites do not belong to us and are beyond our control. Please note that we are not responsible for and cannot guarantee the privacy of websites that do not belong to us.

 

5.4    We use Internet Protocol (IP) addresses to analyse trends, administer our websites, track your navigation among Veryfi web pages and gather broad information for aggregate use. Our web servers may also send a small data file known as a "cookie" to your internet browser or hard drive. We use cookies to track your onsite behaviour to ensure transaction pages, such as "shopping cart" interactions and support pages, work correctly. We also use cookies to personalise and improve your Veryfi customer experience. Most cookies do not collect personal information and only contain coded information that cannot be used by third parties to access your confidential information. Most web browsers allow you to adjust settings to erase cookies, disallow cookies, or receive a warning before a cookie is set. Please note that some parts of our websites may not function fully if you disallow cookies.

 

5.5    In some cases we or third parties may use cookies and other technologies such as web beacons and JavaScript on our websites in connection with online services like website analytics and surveys. These technologies enable information to be collected about your use of our websites (including your computer’s IP address), which may be stored in the Australia, New Zealand, Ireland, the United Kingdom, the United States or other countries. The information collected by these technologies give us and third party collectors the ability to evaluate the use of Veryfi websites and other websites and provide other services relating to website activity and internet usage. We and third parties may also transfer collected information to others if required by law, or where those other parties process the information on our behalf. The services we may use from time to time include Google Analytics, LinkedIn, Evernote, Wix and PayPal.

 

6.    Security of personal information

 

6.1    We have a range of security measures in place to protect the personal information that we hold. For example, those of our web pages that request sensitive information may employ encryption technologies such as Secure Sockets Layer (SSL).

 

6.2    You can confirm that a data-entry page uses encryption by checking that:

 

(a)    the page address in the web browser's tool bar or status bar begins with https://; or

 

(b)    the padlock icon in the web browser's tool bar or status bar is locked.

 

6.3    If you are considering sending us any personal information by standard email, please be aware that the information may be less secure in transit. We are required by law to take steps to protect the security of personal information once it comes into our possession.

 

6.4    If you are a registered user of any Veryfi website, you can control access to your account with your email address and password of your choice. You should choose a strong password and keep it protected from others to prevent unauthorised access.

 

6.5    We are also committed to protecting your information offline. All of your personal and business information, not just personal information and sensitive information, is subject to access controls.

 

7. Information access and correction

 

7.1    Subject to any exceptions in the Privacy Act, if you have provided us with personal information, you have a right to request to access or correct it. If you want to access or correct your personal information you should contact us using the contact details at the bottom of this web page.

 

7.2    Once you have made your request for access or correction, we will respond within a reasonable period. In some cases we may ask you to pay an administrative fee to cover costs associated with your request for access. To assist us in responding to your request, please include as much detail as possible about the particular personal information that you are seeking to access or correct (in order to help us locate it) and, if applicable, how you would like to access the information.

 

7.3    We will provide you with a copy of or details of your personal information wherever it is possible and practicable to do so. Otherwise, we will work with you to find a mutually agreed alternative.

 

7.4    If after exploring all options, we refuse to correct or give you access to your personal information, we will provide you with a written notice that sets out the reasons for the refusal (except where it would be unreasonable to do so), the mechanisms available to you to complain about the refusal and any other matters that the Privacy Act requires us to address.

 

8. Questions, concerns and complaints

 

8.1    If you want to make a complaint about a breach of your privacy by Veryfi, you can contact us using the contact details at the bottom of this web page. All complaints will be investigated by an appropriately qualified Veryfi representative. We will endeavor to resolve your complaint as quickly as possible, and in any event within 30 days. If your complaint takes longer to resolve, we will keep you informed of our progress with the investigation. We will let you know the outcome of the investigation, including how we propose to resolve your complaint and what, if any, corrective measures will be put in place.

 

8.2    If you require further information about our privacy complaints handling process or the progress or outcome of any privacy complaint investigation, please contact the Privacy Officer using the contact details at the bottom of this web page.

 

8.3    If you are not satisfied with our handling or resolution of your complaint, you can lodge a complaint with the Office of the Australian Information Commissioner ("OAIC"). For more information about making a complaint to the OAIC, visit http://www.oaic.gov.au/privacy/making-a-privacy-complaint.

 

9. Changes to this Privacy Policy

 

9.1    We may make changes to this Privacy Policy from time to time. We will make any changes available on the Veryfi and related websites. You can also obtain a copy of the most current Veryfi Privacy Policy by either emailing or writing to the Privacy Officer using the contact details set out below.

 

Contacting Veryfi

 

Email: connect@veryfi.net

 

Post:

Privacy Officer, Veryfi 

c/- Red Shed Business Advisors,

PO Box 6202 Gold Coast Mail Centre,

Queensland   4217  Australia